Frequently Asked Questions

We deliver within Selangor, Kuala Lumpur and Putrajaya. Delivery timing depends on your address and our scheduled routes.

No. You can order any amount for delivery or store pickup.

Delivery fees are based on your product subtotal after discounts:

Central areas normally receive deliveries within 1–2 days. Greater Klang Valley routes operate weekly and may take up to 7 days. Outskirts routes operate fortnightly and may take up to 14 days. Please check our Delivery Info for area coverage.

Yes. We operate on weekends and public holidays, following the scheduled route for each area.

Our cutoff is midnight, Malaysia time. Orders placed before midnight belong to that ordering day; orders placed at or after midnight belong to the new day. Your fulfilment date depends on the delivery route or pickup arrangement.

Yes. Select Pickup at checkout and choose Mema’s Grocer. Store pickup is free, with no minimum order. Please wait for confirmation that your order is ready before visiting.

Mema’s Grocer is located at Unit G-02, Ground Floor, Hijauan Aster Sri Petaling, No. 111, Jalan 2/149, Taman Salak Selatan, 57000 Kuala Lumpur.

Orders are usually ready within 24 hours, as indicated at checkout. Please wait for your ready-for-pickup confirmation before collecting.

The available payment methods are displayed at checkout. Please complete payment before your order is delivered or collected.

Fresh produce naturally varies in size, shape and colour. Please check the product title, selected pack size and description for the quantity, weight or grade offered. Natural variation does not excuse damaged, rotten or materially misdescribed goods.

Check the product description for any specific notes and follow the label on the item you receive. Where a listing states a particular expiry date or minimum remaining shelf life, that information applies to your purchase.

We’ll contact you before making a substitution and explain the alternative’s size, quantity and price. You can accept it or request a refund. If we cannot reach you before dispatch, we’ll leave the item out and refund it.

Please use our Contact page, quoting your order number and describing the issue. Include clear photos where possible; an unboxing video is not required.

For perishable items, contact us as soon as possible, preferably the same day and within 48 hours. For non-perishable items, contact us within 7 days. These reporting windows do not limit your statutory rights.

We aim to acknowledge claims within 1 working day and assess straightforward claims within 3 working days after receiving the necessary information. Once approved, we aim to initiate the refund within 3 working days. Your bank or payment provider may then take approximately 5–14 working days to credit it.

You can cancel for a full refund before preparation begins. Please contact us promptly with your order number. Once preparation has started, we’ll check what changes are possible and explain any implications before proceeding.

Please contact us as soon as possible. You may nominate someone else to collect using your order reference. We’ll discuss alternative arrangements where product condition and suitable storage permit. Any additional delivery charge will be agreed with you first.